Our terms include:


Prices are subject to change without notice. All prices are displayed in Australian dollars and include 10% GST.

Product Availability

There may be occasions when products become unavailable or are discontinued. These situations are beyond our control and we take no responsibility for situations that arise due to this.  In the event that an item is not in stock we will notify you by email and arrange an alternative product or provide a full refund. All orders are released for despatch only upon receipt of cleared payment in full.

Goods Damaged in Transit

We take all care in packaging your order appropriately; however, we do not take any responsibility for damage caused by delivery couriers.

Goods Lost in Transit

We do not accept responsibility for orders lost in transit using regular post. We do offer a shipping price that includes insurance should you wish to choose this option.  Any lost parcels should be taken up with the courier company of which we will be able to provide you with contact details.

Your Member Account

While using the En Pointe Orthotics website you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. En Pointe Orthotics accepts no responsibility for all activities that occur under your member account. En Pointe Orthotics reserves the right to refuse service, cancel orders, terminate accounts and remove or edit content.